Refund policy

At Echo Vista, we want you to feel confident when shopping for furniture. This policy explains the conditions and procedures for requesting a return or refund.

30-Day Return Window

Echo Vista accepts eligible return requests within 30 days of the delivery date.

To qualify for a standard return, the item must generally be unused, in good condition, and returned with its original packaging, accessories, hardware, and included documentation where reasonably available.

Because sofas and other furniture items can be large and difficult to transport, please contact us before arranging or shipping any return.

How to Request a Return

To initiate a return, email info@echovista.us with the following information:

Your order number.
The name of the item you wish to return.
The reason for the return.
Photographs of the item, if relevant to your request.

Our customer support team will review your request and provide return instructions, including the applicable return address and shipping arrangements.

Please do not send an item to our business address without receiving return authorization and instructions. Our listed business address is not necessarily the designated return-processing location.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other reasons unrelated to a product defect or our fulfillment error, the customer is generally responsible for the return shipping costs.

Furniture return shipping costs can vary based on the item's size, weight, packaging, and pickup location. Please obtain and review the estimated return cost before proceeding.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before arranging a return. We will review the circumstances and explain the appropriate resolution and responsibility for any return shipping costs.

Original shipping charges are generally non-refundable for standard change-of-mind returns, except where otherwise required by applicable law or agreed upon as part of an approved resolution.

Condition of Returned Furniture

Returned furniture should be adequately protected for transportation and include all components supplied with the original order.

Returns may be declined or the refund amount may be adjusted, where permitted by law, if an item has been damaged through use, mishandling, improper assembly, or inadequate return packaging beyond what is reasonably necessary to inspect the product.

If a product has a defect or was damaged during delivery, please document the condition and contact us before attempting repairs or disposing of the packaging.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact info@echovista.us promptly.

Please provide your order number, an explanation of the issue, and supporting photographs where possible. Depending on the circumstances, available resolutions may include replacement parts, a replacement item, an approved return, or a refund.

We will review each case individually and handle it in accordance with our policies and applicable consumer protection laws.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the return outcome.

Approved refunds will generally be issued to the original payment method. We aim to initiate eligible refunds within 5–10 business days after the return has been approved and any required inspection is complete.

The time required for the refund to appear in your account depends on your payment provider or financial institution.

If you have not received an expected refund, please contact info@echovista.us with your order number.

Exchanges

If you would like to exchange an item for another product, please contact us to confirm availability and discuss the available options.

Exchanges are subject to product availability, return eligibility, and any applicable price or shipping differences.

Non-Returnable Situations

A return may not be accepted for an item that falls outside the return window or fails to meet the applicable return conditions, except where an exception is required by law or agreed upon by Echo Vista.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.