Shipping policy

At Echo Vista, we aim to provide a straightforward and transparent shipping experience for our sofa and furniture customers. This policy explains our order processing times, shipping charges, transit estimates, and delivery procedures.

Order Processing Time

Orders are generally processed within 1–2 business days after successful placement and payment authorization.

Business days exclude weekends and public holidays. Orders placed during weekends or holidays will generally begin processing on the next business day.

Processing time does not include shipping transit time.

Shipping Fee

Echo Vista charges a standard shipping fee of $30 per order.

The applicable shipping charge will be displayed during checkout before the order is completed. If special delivery arrangements or additional services are offered for a particular product, any applicable charges will be disclosed before purchase.

Shipping Transit Time

The estimated shipping transit time is 5–8 business days after an order has been processed and dispatched.

Transit time is an estimate rather than a guaranteed delivery date. Actual delivery may vary due to the destination, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

For clarity, the 5–8 business-day estimate refers to transit time after dispatch, not the order processing period.

Estimated Overall Fulfillment Time

Under normal circumstances, the estimated time from order placement to delivery is approximately 6–10 business days, consisting of:

Order processing: 1–2 business days.
Shipping transit: 5–8 business days.

These timeframes are estimates and may vary by order and destination.

Shipping Destinations

Shipping availability depends on the destinations and delivery options supported at checkout. Please ensure that your shipping address is complete and accurate before submitting your order.

If a delivery address is outside our supported shipping area or a carrier cannot service the address, we will contact you to discuss the available options.

Tracking Information

When tracking information is available, it will generally be sent to the email address provided at checkout after dispatch.

Please allow time for the carrier to register the shipment and update its tracking system.

Furniture Delivery

Due to the size and weight of sofas and other furniture, delivery arrangements may differ from those for small parcels.

Unless a product listing or checkout expressly states otherwise, standard shipping does not automatically include in-home delivery, assembly, installation, or removal of existing furniture.

Customers should ensure that the delivery location is accessible and that doorways, hallways, stairways, and other relevant spaces can accommodate the ordered furniture.

Please review product dimensions before purchasing.

Delays and Delivery Issues

Although we aim to meet the stated delivery estimates, delays may occur because of severe weather, carrier disruptions, transportation issues, or other unexpected circumstances.

If we become aware that an order cannot be shipped within the promised timeframe, we will provide the required notice and options in accordance with applicable law.

If your tracking information indicates a delivery problem, or your order appears to be lost or significantly delayed, contact info@echovista.us with your order number.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout. If you discover an error, contact us immediately.

We will make reasonable efforts to correct the address before dispatch, but changes cannot be guaranteed after an order has entered fulfillment or been transferred to the carrier.

Additional charges may apply if a carrier imposes fees for address corrections or redelivery, where permitted by law and disclosed to the customer.